At Come Fly With Me Holidays, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and communicate with us. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following information when you use our services:
- Personal details such as name, email address, phone number, and billing address.
- Travel information including flight preferences, destinations, travel dates, and special requirements.
- Payment information such as credit/debit card details (processed securely via our payment provider).
- Technical data including IP address, browser type, and browsing behavior on our website.
2. How We Use Your Information
We use your personal information to:
- Process bookings, payments, and cancellations.
- Provide travel updates, confirmations, and customer support.
- Personalize your experience and offer relevant travel recommendations.
- Comply with legal obligations, such as tax or regulatory requirements.
- Improve our services and website functionality.
3. Sharing Your Information
We will never sell your personal data. However, we may share your information with:
- Airlines, hotels, and tour operators to process bookings and reservations.
- Payment providers to securely process payments.
- Legal or regulatory authorities if required by law.
- Our trusted service providers who help us operate our business.
4. Cookies and Tracking
Our website uses cookies to enhance user experience, remember preferences, and analyze website traffic. You can manage your cookie preferences via your browser settings.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All payment transactions are securely encrypted.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
7. Data Retention
We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.